Published rates - not “contact us for a quote” fog. Know the shape of the bill before anyone lights the engines on your hardware.
Home users, personal machines, and single-device work.
Multi-device environments, servers, domains, and networks.
Work that displaces everything already on the bench. Priced accordingly.
All work is governed by our shop policies - written estimates before billable work, a 30-day labor warranty, and the deposit terms above.
Parts are billed separately at cost plus 15%. Rates are for labor only. Travel beyond 25 miles of Tahlequah is billed at $0.70/mile.
Rates effective July 2026 · subject to change with notice
The $49 diagnostic is the entry point for most walk-in and drop-off jobs. It covers intake, bench testing, and a written estimate. If you approve the repair, that fee is waived and folded into the job. If you decline, you still leave knowing what is wrong instead of guessing at a big-box counter.
Hourly bench labor is for work that does not fit a flat package - mixed hardware faults, custom builds, and multi-step OS recoveries. We track time honestly and stop when the scope you approved is done. Flat packages (malware removal, OS install & migration) exist so common jobs stay predictable. Parts are separate: cost plus 15%, quoted before install when possible.
Remote support has a 30-minute minimum because setup and verification take real time even when the “fix” is short. On-site work inside Tahlequah has a one-hour minimum; travel past 25 miles is $0.70/mile as published. Business rates cover multi-device environments, servers, and documented project work with net-15 invoicing on approved accounts.
Emergency and incident-response rates exist so after-hours ransomware or same-day crisis work does not silently push every other customer’s machine. If you are not in a crisis, standard hours and Tier 1 rates apply. Full terms live in shop policies.
Diagnostics exist so we stop guessing. Labor rates exist so deep work is sustainable. Emergency rates exist so a true crisis can jump the queue without lying to everyone else on the pad. Flat packages cover the high-frequency missions - malware, OS migration - so you are not watching a clock for routine burns.
We do not invent line items to dress up an invoice. If the fix is a cable, you buy a cable. If the motherboard is toast, you get that truth before we simulate hope for three billable hours. Transparency is not marketing; it is how complex systems stay fundable.